Criticism and pressuring versus motivating and guiding.
Which is better?
What are the pros and the cons?
When should one use which one?

Answer by Mark Givert


Thank you for your question.

Ultimately We  are seeking a solution to a problem.
  

''The quality of our communication can  

                                                  be determined by it's outcome.''

                  Often poor performance is the result of poor communication.

A good, boss or manager will take full responsibility for the performance of his team.

When someone is making mistakes or not performing as they should......the bottom line, it's so often down to poor training, poor communication, and often a lack of guidance.

Why does this happen?
Often we all are under pressure, and so do not take our time and do the right things right. Most people are often so busy multi-tasking that they are often unable to perform even a single task effectively!

We so often expect people to successfully undertake a task in the way we want but in so many cases insufficient time has been invested in training, guiding or even making sure the task at hand is clearly explained or understood. Everyone is in a hurry  and this COSTS everybody concerned.

Poor Performance
Poor performance of team members so often is down to the person in charge; the one allocating the tasks.

The Blame Game
Naturally people blame others for mistakes or problems, however when the person in charge takes full responsibility for what is going on then everything can change.

Criticism
It is a rare individual who can receive criticism of any kind,  constructive or otherwise. So this approach is not so helpful for most people.

Solution
Ultimately focus on solutions and how to achieve the goal at hand. This is really the most important point.

Most people waste so much time focussing on problems, when the only thing of any real value is the solution.

Problems
The only purpose of a problem is to yield the solution for you to become more efficient and successful in whatever activity you are involved with. Problems stimulate growth and learning, that is all.

Conclusion:

i) Do not Blame anyone for mistakes.
ii) Focus on Solutions,
iii) Take the time to explain tasks clearly and then
iv) Ensure the worker bee involved has understood exactly what is
    required.
v) Invite your fellow worker to come to you at any time if he needs guidance or help.

This final step v) can avoid so many problems.

Empowerment is the Way
Empower people to perform to the best of their ability, help them grow strong, train them well, build confidence, give them responsibility and see them flourish......the result should be that is they become great at what they do and are able to perform the task at hand far better than the person delegating the task.

Surely that is exactly what you want?

A Job Well Done!